Reporting

Photo by Masaru Suzuki on Unsplash‍ ‍

If you see something, say something.

If you see something, say something.

Blue square with rounded edges featuring the text 'VAN 311' in white, with a lighter blue V-shaped design in the background.
Logo for Paladin Security featuring a stylized horse head within a yellow diamond shape, with the company name below.
Vancouver Police badge featuring a crown, maple leaves, and a shield with a green tree, blue wavy lines, and the motto 'Serv Var Vam Us'.

Van311

  • Van311 connects residents, businesses, and visitors with City of Vancouver services and bylaw reporting. Use Van311 to report non-emergency issues in public spaces and request city services related to cleanliness, maintenance, safety, and infrastructure.

  • 📞311

  • Mobile App

  • Online Reporting

  • Examples of when to contact Van311:

    • Garbage, litter, or illegal dumping

    • Human or animal waste in public spaces

    • Graffiti on City property

    • Damaged sidewalks, streets, or street furniture

    • Broken streetlights or traffic signals

    • Abandoned shopping carts

    • Homeless encampments on public property

    • Public health or safety hazards

    • Bylaw concerns and service requests

Gastown Patrol Team

  • The Gastown Patrol Team provides a visible security presence and assists businesses, residents, and visitors with non-emergency safety concerns in the Gastown area. The team can respond to issues on private property, conduct safe walks, and provide safety checks for staff and businesses. Operating hours include Monday–Saturday: 9:00 AM – 7:00 PM and Sunday: 11:00 AM – 7:00 PM

  • 📞604-992-2391

  • Examples of when to contact the Gastown Patrol Team:

    • Individuals blocking access to a business or remaining on private property

    • Aggressive or illegal panhandling

    • Loitering on private property

    • Encampments and related concerns

    • Safe-walk requests

    • Safety checks when feeling unsafe in your business or while closing for the day

Vancouver Police Non-Emergency

  • Contact the Vancouver Police non-emergency line to report incidents that require police attention but do not pose an immediate threat to life or safety. This service is intended for non-urgent crimes, suspicious activity, and ongoing public safety concerns where an immediate emergency response is not required.

  • 📞604-717-3321

  • Examples of when to contact Vancouver Police Non-Emergency:

    • Lost or stolen property

    • Theft, fraud, or vandalism that has already occurred

    • Crimes where the suspect is no longer on scene

    • Suspicious activity or circumstances

    • Noise complaints and disruptive gatherings

    • Ongoing neighbourhood concerns, such as graffiti or suspected drug activity

    • Minor traffic complaints where there are no injuries

    • Following up on an existing police file

Emergency Services

  • Contact when there is an immediate threat to life, safety, property, or a crime is actively in progress. Emergency operators will connect you with police, fire, or ambulance services to provide urgent assistance.

  • 📞911

  • 💬T911

  • 💬87.77.77 (Metro Vancouver Transit Police Only)

Vancouver Police badge featuring a crown, a shield with a mermaid and waves, surrounded by maple leaves and a flower emblem, with a banner reading "Vancouver Police."
Emblem of the Metro Vancouver Transit Police featuring a crown, a shield, a wreath, and a white flower with green leaves.
Vancouver Fire Rescue Services emblem featuring a hydrant, a star of life, and firefighter tools, with the year 1886.
BC EHS logo with blue and red text inside a white circle