Van311 connects residents, businesses, and visitors with City of Vancouver services and bylaw reporting. Use Van311 to report non-emergency issues in public spaces and request city services related to cleanliness, maintenance, safety, and infrastructure.

📞311

Mobile App

Online Reporting

Examples of when to contact Van311:

• Garbage, litter, or illegal dumping

• Human or animal waste in public spaces

• Graffiti on City property

• Damaged sidewalks, streets, or street furniture

• Broken streetlights or traffic signals

• Abandoned shopping carts

• Homeless encampments on public property

• Public health or safety hazards

• Bylaw concerns and service requests

The Gastown Patrol Team provides a visible security presence and assists businesses, residents, and visitors with non-emergency safety concerns in the Gastown area. The team can respond to issues on private property, conduct safe walks, and provide safety checks for staff and businesses. Operating hours include Monday–Saturday: 9:00 AM – 7:00 PM and Sunday: 11:00 AM – 7:00 PM

📞604-992-2391

Examples of when to contact the Gastown Patrol Team:

• Individuals blocking access to a business or remaining on private property

• Aggressive or illegal panhandling

• Loitering on private property

• Encampments and related concerns

• Safe-walk requests

• Safety checks when feeling unsafe in your business or while closing for the day

Contact the Vancouver Police non-emergency line to report incidents that require police attention but do not pose an immediate threat to life or safety. This service is intended for non-urgent crimes, suspicious activity, and ongoing public safety concerns where an immediate emergency response is not required.

📞604-717-3321

Examples of when to contact Vancouver Police Non-Emergency:

• Lost or stolen property

• Theft, fraud, or vandalism that has already occurred

• Crimes where the suspect is no longer on scene

• Suspicious activity or circumstances

• Noise complaints and disruptive gatherings

• Ongoing neighbourhood concerns, such as graffiti or suspected drug activity

• Minor traffic complaints where there are no injuries

• Following up on an existing police file

Contact when when there is an immediate threat to life, safety, property, or a crime is actively in progress. Emergency operators will connect you with police, fire, or ambulance services to provide urgent assistance.

📞911

💬T911

💬87.77.77 (Metro Vancouver Transit Police Only)